Frequently asked questions
Visa, booking, preparation, payment, and follow-up — answered.
Visa & Entry
Most foreign patients apply for an M visa. Prepare a passport, visa form, financial proof, travel details, and a hospital invitation or appointment confirmation.
The admitting hospital or its authorized medical partner issues the letter. We help coordinate it, but the hospital is the legal issuer.
Yes, if your nationality is covered by a mutual visa-exemption agreement or China's unilateral visa-free policy (typically up to 30 days). This suits consultations and short treatments. Longer stays usually need a visa.
Usually 4–10 business days after submission, depending on the embassy or visa center and your nationality. We advise applying early once your appointment is confirmed.
Booking & Hospitals
Focus on the best specialty for your condition rather than only overall ranking. We match city, budget, treatment history, and department strength together.
Yes. Many hospital international departments accept passport-based booking by phone or email, and we can also complete the specialist booking process for you.
We typically match you with a hospital and specialist within 3–7 days after receiving your records.
Usually not, but prior records, imaging, and a clear treatment history help the specialist prepare and can speed things up.
Preparation
Passport copy, prior records, imaging, pathology, lab reports, and medication list. Foreign reports are often accepted, but key tests may still need in-hospital review.
We recommend traveling with a companion for comfort. We can arrange accommodation and logistics for both of you.
Typically via bank transfer, international card, or cash at the hospital. We help coordinate payments and provide a clear written estimate in advance.
Treatment & Follow-Up
A bilingual coordinator can bring your records to the hospital, meet the specialist on your behalf, and return with translated notes, recordings, and recommended next steps.
Yes. An on-site bilingual escort supports consultations, tests, admissions, and discharge instructions so you understand every step.
We provide remote follow-up: report translation, medication questions, and next-step coordination with your local doctor.
Yes. We treat your records as strictly confidential and only share them with the hospitals and specialists involved in your care.
Still have questions?
Email us or request a free treatment plan, and we'll get back to you within 1–2 business days.